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Privacy Policy
Desert
Harvest has long recognized our responsibility to safeguard
the privacy, confidentiality, and security of the customer
and client information entrusted to us. We do this because
it is good business practice and because we care.
•
What Our Privacy Policy Covers
• How We Handle Personal Information
Collected
• How We Protect Your Information
• Fraud Protection Program
• How We Use Your Personal Information
• Who Views Your Personal Information
• Children Under 13
• How to Change Your Customer Information
• Questions About This Policy
What
Our Privacy Policy Covers
This Privacy
Policy discloses our privacy practices and expresses our commitment
to keeping you informed about the information we collect and
how we use it. The policy covers any personal information
that Desert Harvest obtains from you when you use the various
services on our website. We may update this policy from time
to time to reflect new uses, rules, regulations, and technologies
that impact your privacy. We recommend that users review our
Privacy Policy on a routine basis to view any changes. If
we make any material changes, we will post a notice on our
home page. By using this website, you agree to the terms of
our privacy policy.
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How
We Handle Personal Information Collected
Depending
on how you use our website, we may ask you to share personal
information with us. You may choose not to provide us with
certain information, but keep in mind that if you choose to
withhold information, you may not be able to use all of our
services. If you feel uncomfortable buying through out website,
we would be delighted to take your order by telephone. Simply
call our toll free line at 1-800-222-3901. You may also order
via fax by printing an order form
and faxing it to 1-719-598-8918 or mailing it to the address
at the bottom of this page.
Desert
Harvest collects personal information in several ways, including:
1. When
you become a registered user. In order to register, you
need to share some personal information, such as your name
and email address. You do not have to be a registered user
to visit our web pages. But, you have to register if you want
to make full use of our services.
2. When
you make a purchase. When you buy something from Desert
Harvest, you have to supply a billing address, phone number,
shipping address, and credit card information. You can choose
to register with us and store information needed to make a
purchase, such as your credit card number and shipping/billing
addresses, in the My
Account page. If you change your mind about storing this
information, you can amend or delete it by going to the relevant
area of the My
Account page and following the instructions. You can access
this section using your registration password.
3. When
you answer a questionnaire. Participation in our IC/PBS
questionnaire is completely voluntary and it can be taken
anonymously. We do ask for very personal medical information
and demographic information, such as age and gender. We are
aware of the sensitivity of this information and guard the
data with passwords, firewalls, and limited access only to
research personnel. The information obtained is strictly for
our use, and your name and contact information will never
be associated with the data.
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How
We Protect Your Information
We realize
that our customers trust us to protect their personal information,
and we take that responsibility seriously. We maintain physical,
electronic, and procedural safeguards to protect your personal
information. For example,
4. We
use industry-standard Secure Sockets Layer (SSL) authentication
to guarantee the confidentiality of online transactions made
on our site. SSL authentication and encryption of the information
that you send to us over the Internet help protect your online
transaction information from third-party interception. You
can view our security certificate directly on any shopping
cart page by right clicking your mouse, selecting "Properties"
and then "Certificates".
5. We
never display your full credit card number once it has been
entered. We will only reveal the last four digits of your
credit card for verification purposes.
6. We
urge you to protect your own privacy. We recommend that you
do not share your password with anyone, especially in an unsolicited
phone call or email.
As with
all Internet use and despite all our efforts, there is always
a small risk that third parties may unlawfully intercept transmissions.
As a result, we cannot guarantee with 100% accuracy the security
of any information you transmit.
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Fraud
Protection Program
As part
of our order processing procedures, we screen all received
orders for fraud or other types of unauthorized or illegal
activity. We reserve the right to refuse to process an order
due to suspected fraud or unauthorized or illegal activity.
If such is the case, we may reject your order or a Customer
Service agent may call you at the phone number you provided
to confirm your order. We also reserve the right to cancel
any accounts or refuse to ship to certain addresses due to
suspected fraud or unauthorized or illegal activity. We take
these measures to protect our customers as well as ourselves
from fraud or other unauthorized or illegal activity.
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How
We Use Your Personal Information
Desert
Harvest collects personal information primarily to make our
services more rewarding for you to use. We generally use this
information for internal purposes only, such as studying the
preferences of our customers. We may also use your information
to contact you about problems with an order, to check in with
you to see how you are feeling, or for promotional purposes,
like postcards, newsletters, and notifications of special
offers. You may choose to opt out of receiving these promotional
notifications at any time by selecting that option under "My
Account".
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Who
Views Your Personal Information
Desert
Harvest never, ever sells, rents, or licenses your personal
information to third parties. That has been our policy
since we opened in 1993.
Your personal
information is accessible only by select, trusted Desert Harvest
employees who use the information only to process orders and
provide customer service to you. They have access to personal
information needed to perform their jobs but may not disclose
your personally identifiable information for other purposes.
That's it. No one else will ever see your personal information,
unless disclosure is required by law.
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Children
Under 13
Children
under 13 cannot make a purchase from this website and cannot
be registered users. Our site is not designed for children,
and this policy is designed to protect children. Federal law
requires us to take special steps to safeguard children's
privacy. If a child under 13 registers on our website, we
will delete the registration and send you a message. If you
are under 13 and want to make a purchase, please ask a parent
or guardian to place the order for you.
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How
to Change Your Customer Information
If you
are a registered user of our site, you can correct or update
personal information in the My
Account area of the site.
If you
are not a registered user, please contact us by calling toll
free 1-800-222-3901 or emailing us at help@desertharvest.com.
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Questions
About This Policy
If you
have any questions about this Privacy Policy or the content
or practices of this website, you can contact us directly
at the address at the bottom of this page or by emailing us
at privacy@desertharvest.com.
This policy
was last updated in September 2007.
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Desert Harvest does not make any health claims regarding any of its products. Even though we are committed to scientific research, we are not healthcare professionals. Our products are not intended to diagnose, treat, cure, or prevent any disease. As with any good health measures, it is important for an individual to be under the routine care of a physician and to follow the directions of qualified healthcare professionals. The suggestions, statements, and products on this website have not been evaluated by the Food and Drug Administation.
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