Privacy statement

Desert Harvest has long recognized our responsibility to safeguard the privacy, confidentiality, and security of the customer and client information entrusted to us. We do this because it is good business practice and because we care.

What Our Privacy Policy Covers

This Privacy Policy discloses our privacy practices and expresses our commitment to keeping you informed about the information we collect and how we use it. The policy covers any personal information that Desert Harvest obtains from you when you use the various services on our website. We may update this policy from time to time to reflect new uses, rules, regulations, and technologies that impact your privacy. We recommend that users review our Privacy Policy on a routine basis to view any changes. If we make any material changes, we will post a notice on our home page. By using this website, you agree to the terms of our privacy policy.

How We Handle Personal Information Collected

Depending on how you use our website, we may ask you to share personal information with us. You may choose not to provide us with certain information, but keep in mind that if you choose to withhold information, you may not be able to use all of our services. If you feel uncomfortable buying through our website, we would be delighted to take your order by telephone. Simply call our toll free line at 1-800-222-3901 or 919-245-1853. You may also order via fax by printing an order form and faxing it to 919-245-1857 or by emailing us at orders@desertharvest.com or mailing it to the address at the bottom of this page.

Desert Harvest collects personal information in several ways, including:

When you become a registered user. In order to register, you need to share some personal information, such as your name and email address. You do not have to be a registered user to visit our web pages. But, you have to register if you want to make full use of our services.

When you make a purchase. When you buy something from Desert Harvest, you may have to supply a billing address, phone number, shipping address, and credit card information. You can choose to register with us and store information needed to make a purchase, such as your credit card number and shipping/billing addresses, in the My Account page. If you change your mind about storing this information, you can amend or delete it by going to the relevant area of the My Account page and following the instructions. You can access this section using your registration password.  

When you answer a questionnaire. Participation in our IC/PBS questionnaire is completely voluntary and it can be taken anonymously. We do ask for very personal medical information and demographic information, such as age and gender. We are aware of the sensitivity of this information and guard the data with passwords, firewalls, and limited access only to research personnel. The information obtained is strictly for our use, and your name and contact information will never be associated with the data.

How We Protect Your Information

We realize that our customers trust us to protect their personal information, and we take that responsibility seriously. We maintain physical, electronic, and procedural safeguards to protect your personal information. 

We use industry-standard Secure Sockets Layer (SSL) authentication to guarantee the confidentiality of online transactions made on our site. SSL authentication and encryption of the information that you send to us over the internet helps protect your online transaction information from third-party interception. You can view our security certificate directly on any shopping cart page by right clicking your mouse, selecting "Properties" and then "Certificates".

We never display your full credit card number once it has been entered. We will only reveal the last four digits of your credit card for verification purposes.

We urge you to protect your own privacy. We recommend that you do not share your password with anyone, especially in an unsolicited phone call or email.

As with all internet use and despite all our efforts, there is always a small risk that third parties may unlawfully intercept transmissions. As a result, we cannot guarantee with 100% accuracy the security of any information you transmit.

Fraud Protection Program

As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or a Customer Service agent may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

How We Use Your Personal Information

Desert Harvest collects personal information primarily to make our services more rewarding for you to use. We generally use this information for internal purposes only, such as studying the preferences of our customers. We may also use your information to contact you about problems with an order, to check in with you to see how you are feeling, or for promotional purposes, like postcards, newsletters, and notifications of special offers. You may choose to opt out of receiving these promotional notifications at any time by selecting that option under My Account.

Who Views Your Personal Information

Desert Harvest never sells, rents, or licenses your personal information to third parties. That has been our policy since we opened in 1993.

Your personal information is accessible only by select, trusted Desert Harvest employees who use the information only to process orders and provide customer service to you. They have access to personal information needed to perform their jobs but may not disclose your personally identifiable information for other purposes. That's it. No one else will ever see your personal information, unless disclosure is required by law.

Children Under 18

Children under 18 cannot make a purchase from this website and cannot be registered users. Our site is not designed for children, and this policy is designed to protect children. Federal law requires us to take special steps to safeguard children's privacy. If a child under 18 registers on our website, we will delete the registration and send you a message. If you are under 18 and want to make a purchase, please ask a parent or guardian to place the order for you.

Jurisdiction and cross-border transfer 

Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and, by using the Services, you understand that your information will be transferred to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.

If you are located in the EEA: Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en. For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place adequate measures, such as standard contractual clauses adopted by the European Commission] to protect your Personal Information. 

If you are located in the EEA, you may lodge a complaint with a data protection authority competent for your country or region or where an alleged infringement of applicable data protection law occurs. A list of data protection authorities is available at http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612080.

How to Change Your Customer Information

If you are a registered user of our site, you can correct or update personal information by logging into My Account

If you are not a registered user, please contact us by calling toll free 1-800-222-3901 or 919-245-1853 or email us at info@desertharvest.com.

Questions About This Policy

If you have any questions about this Privacy Policy or the content or practices of this website, you can contact us directly at the address at the bottom of this page or by emailing us at privacy@desertharvest.com.

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.

Desert Harvest, PO Box 1412, Hillsborough, NC 27278

This page was last update June 2018